The Importance of Workplace Psychology in Hospitality. With Kelly Maniatis.
In this episode of Bean There Done That, Phil Di Bella dives into the intricate world of workplace psychology with expert Kelly Maniatis. Discover how effective leadership can transform your business and unlock your team's potential.
Key Topics and Themes:
- Importance of workplace psychology
- Strategies for leading people, not managing tasks
- Common leadership pitfalls and how to avoid them
- Effective communication and engagement with employees
- Handling transient workforce in hospitality
- Generational differences and how to manage them
Phil Di Bella is joined by Kelly Maniatis, an organisational psychology expert, to discuss the importance of understanding and implementing workplace psychology. Kelly shares her extensive experience working with diverse organisations and offers practical advice on leading people effectively. They explore the challenges faced by hospitality business owners, especially in managing transient workforces, and provide actionable strategies to enhance leadership skills, improve employee engagement, and maintain a positive work environment.
Time-Stamped Key Points:
- 00:05: Introduction to workplace psychology and Kelly Maniatis
- 10:15: Kelly discusses common leadership mistakes and how to avoid them
- 25:30: Importance of fun in the workplace and its psychological benefits
- 35:00: Effective leadership traits and the impact of authenticity and clarity
Kelly’s Background:
Kelly Maniatis is a seasoned organisational psychologist with over 20 years of experience. She has worked with prestigious organisations such as Aldi and Brisbane Airport Corporation. Kelly also owns a retail business, Superior Fruit, with her husband, providing her with a unique perspective on the intersection of psychology and hospitality.
Unique Insights or Takeaways:
- The significance of leading people rather than managing tasks
- Practical tips for improving staff retention in transient work environments
- The benefits of creating a fun and engaging workplace culture
- Insights into managing generational differences in the workforce
Links and Resources:
- Leftfield Co. Website - Explore tools, templates, and free eBooks by Kelly Maniatis
- Kelly Maniatis' Book: The Leadership Difference - Coming soon
Don’t miss out on these valuable insights into workplace psychology and effective leadership. subscribe to the show now on Spotify, Apple Podcasts, or your favourite podcast platform.
Produced by The Podcast Boss
